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Crumps Naturals is a subsidiary of The Crump Group, a family run, Canadian company producing naturally made, single or limited ingredient dog treats since 2006. Prior to using GoRamp, they faced challenges in efficiently managing their dock scheduling and communications with carriers and vendors.
Challenge: Managing dock scheduling with spreadsheets
Previously, Crumps Naturals relied on an Excel file scheduling tool to manage their dock schedules. This approach was basic, only showing days of the week and time slots. Communication with customers, carriers, and vendors was done via email and phone calls. The schedule was static, so any updates lacked visibility across the organization.
"The challenge remained as we had a static schedule, if there were any updates there was no visibility." Devin Colston, Director of Inventory and Logistics at Crumps Naturals
Their key challenges included:
- Having a fragmented scheduling approach
- Needing a centralized platform with live information accessible to all users
- Dealing with a static schedule that lacked visibility into updates
Crumps Naturals was looking for a centralized platform to consolidate all scheduling information in one live location accessible to all users. After evaluating three companies offering dock scheduling solutions, GoRamp stood out for its comprehensive feature set, user-friendly interface, and reasonable pricing.
"GoRamp stood out as the most reasonably priced solution that had all the features we were looking for, in addition to being very user-friendly," noted Colston.
Implementing GoRamp's Dock Scheduling and results
The implementation process with GoRamp took around four weeks, primarily due to the need to onboard carriers and vendors onto the new system. However, getting GoRamp up and running itself was a quick process.
GoRamp has significantly streamlined daily routines and workflows for Crumps Naturals' staff. The live tracking of statuses helps monitor the daily process and follow up if carriers or vendors are running late. Shippers can attach photos and documents to their reservations, providing the office with complete visibility.
"Day to day, the office is saving time by having no extra calls or going back and checking or asking for information like if they arrived, if they have documents, etc. The office knows if it is loaded, late, if they have documents," explained Colston.
While a precise measurement hasn't been conducted yet, there are notable improvements after implementing GoRamp:
- Live tracking of statuses to monitor daily processes
- Ability for shippers to attach photos and documents to reservations
- Complete visibility for the office on load status, delays, documentation, etc.
- Estimated 20% reduction in labor hours and overtime spend
A permanent partnership with GoRamp
Moving forward, Crumps Naturals plans to continue utilizing GoRamp and would like to integrate it with their systems via an API Integration. We are glad to have provides a transformative solution that has upgraded their logistical operations. Our solutions are a great example of the power of technology in solving traditional business challenges, offering both efficiency and cost benefits. As Crumps Naturals looks to the future, their journey with GoRamp is poised to evolve, promising even greater operational excellence and innovation for them.
Book a demo to see how GoRamp Dock Scheduling can work for you.
